The second Microsoft outage within days in Canada has been resolved.
Canadian users reported issues logging into and using Microsoft Outlook, days after thousands of customers reported a service outage involving the email and calendar service.
The tech giant posted on X minutes before 4 p.m. on Monday that they had “confirmed that the service has successfully recovered.” However, many users still cited issues with their Outlook account.
A spokesperson for Microsoft told the Star around 6 p.m. that the issue had been resolved.
By noon on Monday, more than 2,400 complaints of Microsoft 365 outages had been logged on the Canadian version of the site Downdetector, which tracks real-time website and app outages.
At around 12:30 p.m., some users saw service to their software returning, and the total number of disruptions logged on Downdetector fell to under 1,000 shortly before 2 p.m., and under 100 by 3:15 p.m.
The outage reports began spiking around 11:35 a.m., and appeared to largely be localized to Canada, per Downdetector. The site did not log a significant number of outage reports in the United States, the United Kingdom, Germany, Japan, Australia or New Zealand.
Microsoft said on X that it was “investigating reports of issues accessing Microsoft 365 services” shortly after 1 p.m. In a subsequent post at 2:19 p.m., Microsoft wrote that they “detected a potential authentication token issue that may be contributing to impact.”
In an email to the Star, a spokesperson for Microsoft said that they “encourage” users to monitor the company’s Azure status dashboard for real-time updates.
Several universities in Ontario also posted to X advising their staff and students of the outage, but many subsequently posted statements saying that the outages had been resolved within their systems. University Health Network also posted advising of disruptions to virtual appointments in a post on X.
On Saturday afternoon, Outlook and Microsoft 365 were down due to what the company described as a “problematic code change,” the Star previously reported.
More than 26,000 people reported issues with logging in, emails loading and programs crashing during the weekend outage.
