The service disruptions “are further eroding public confidence in the reliability of the city’s rail and transit network,” Devine said. “OC Transpo customers rely on the service to get to work, school, medical appointments and family commitments on time, but, as a result of unreliable service, are frequently and routinely late for appointments, or are required to pay for alternate transportation, or are required to add significant buffer time to their commute, all of which are costly burdens that should not fall on customers who have paid for a service.”
