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Customers, execs not seeing eye-to-eye on AI-powered customer service: survey
A new report suggests there is a widening gap between consumers’ expectations for customer service in the era of artificial…
Decade of death: With 18,000 lives lost, B.C. counts cost of 10-year drug emergency
VANCOUVER - Brandon Jansen’s mother says he was a warm and inviting “health nut” who enjoyed time at the gym. He…
No injuries reported after shots fired in North York
Toronto police say shots were fired in North York early Wednesday morning. Officers were called to the Victoria Park Avenue…
Union slams Canada Revenue Agency for extended moratorium on conversions of contract workers
The union representing thousands of public servants at the Canada Revenue Agency is slamming it for a longstanding moratorium on…
Edmunds: These are the used SUVs that hold their value best
There’s a lot of satisfaction and enjoyment that comes along with buying a new or used vehicle. Less appealing is…
A timeline of British Columbia's 10-year overdose health emergency
VANCOUVER - The 10 years of British Columbia’s public health emergency due to drug overdoses has been marked by a…
80 firefighters respond to Etobicoke 3-alarm industrial fire
Toronto Fire says multiple aerials and 80 firefighters are working to extinguish a three-alarm industrial fire in Etobicoke. Toronto Fire…
Air Canada launches pilot project to resolve claims amid growing complaints backlog
MONTREAL - Air Canada has launched an alternative process to resolve compensation claims in a pilot project that seeks to…
'We are fighting to win' in Terrebonne, Liberals say, as government eyes majority
OTTAWA - Thousands of Liberals will be in Montreal this weekend for the party’s annual convention just as voters in…