Desroches submitted an inquiry to council on July 15, asking staff four pointed questions, including if city procurement teams consider coverage when awarding telecom contracts; if employees’ complaints about poor service are being collected; how the city verifies that a provider delivers reliable coverage across the entire municipality (including fast‑growing suburban and rural areas before and during a contract); and finally, as contracts come up for renewal, can Ottawa strengthen its requirements so that coverage and reliability become core criteria?
