Costco Canada has issued a product notice for the EcoFlow RIVER 3 Plus portable power station over missing parts from some units.
“Due to a production batch issue, two built-in cables may be missing from the product you purchased, namely: Car Charging Cable, EcoFlow USB-B Data Communication Cable,” Costco Canada informed members in the notice issued Aug. 28.
EcoFlow RIVER 3 Plus
- Issue Missing built-in cables
- Where sold In Canada through Costco.ca between February and June 2026.
- What to do Contact EcoFlow Customer Support to get the replacement cables
Product details
- Brand EcoFlow
- Product Portable power station
- Costco Item 1936149
What should consumers do?
Affected consumers are advised to contact EcoFlow Customer Support to get the two replacement cables at no cost. The company said it will also cover the shipping costs.
Consumers can contact EcoFlow by phone at 1-800-368-8604, Monday to Friday from 9 a.m. to 7 p.m., or email the support team at [email protected]. Customers can also visit the company’s website.
How to report safety issues with consumer products in Canada
You can report a food concern or complaint to the Canadian Food Inspection Agency (CFIA) online.
Consumers can report any health or safety incidents related to the use of products by filling out a consumer product incident report form.
To report a health or safety complaint with a cannabis product, fill out the cannabis reporting form online.
Report any drug or health product side effects or complaints to Health Canada.
You can check for more recall notices published by Health Canada and CFIA online.
